The ability to pose the most clear, most focused and appropriate research, marketing, business or other questions to address is an extremely valuable skill for everyone to develop. Those who can do this well should become known within and outside their organization for this skill, and their advice and input sought.

Professional talks and presentations are not like mystery novels where you build to a glorious and possibly surprise climax and conclusion. Share the conclusions up front with your audience or listeners. Tell them what you will tell them, then tell them, and then tell them what you told them.

Learn what it means to service your customers. Everyone without exception has customers (even the Chairman of the Board), so identify all of them and then listen carefully to them.

For those who use consultants, even on an occasional basis, identify a group of core consultants in each area and function where you may need their assistance.